Aaron Boutique Hotel
16 Biet Thu Street, Loc Tho, Nha Trang, 650000, Vietnam
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Fast facts
Check in from: | 14:00 |
---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed free of charge |
Children | Children are welcome at this hotel |
Amenities
More about Aaron Boutique Hotel
Aaron Boutique Hotel
Aaron Boutique Hotel has an outdoor swimming pool, garden, a shared lounge and terrace in Nha Trang. Each accommodation at the 4-star hotel has city views, and guests can enjoy access to a restaurant and to a bar.
Ratings and reviews
Traveller reviews
Comment: 16 Jan 2025
Stayed in: Sep 2024
Our favorite Aaron boutique❤️
The hotel itself is in the heart of Nha Trang, and the Lotus is a 10-minute walk away.
I'd give you an A-star, but there's one downside our whole team didn't like. It's an air conditioner that blows right in the face, its location is just awful. All four people got sick, two days of vacation were lost. Once you turn it off, it gets awfully hot. Another downside is that there are no closets in the room, and for me, it's extremely strange, all the stuff is left either in the suitcase or on the hangers, which creates a cluttered environment in the room.
On the whole, the hotel is very good, all its pros exactly overlap the cons. In February, the hotel is waiting for our parents, and I hope they enjoy the hotel as much as I do.
Thank you, Aaron boutique, next time we will definitely come to you!
Comment: 16 Jan 2025
Stayed in: Jun 2024
Roof collapsed, fire alarms do not work, manager does not care about safety
We chose this hotel for a 2 night stay middle of last year because of the great reviews, but our experience was a nightmare.
We were on level 12A right below the swimming pool, only 2 rooms on that level. At 5am on the first night the roof broke through. We woke up to find pool water raining into our room, across the whole level and the water level rising steadily beneath our bed and feet.
We tried to press the fire alarm to alert everyone else but the fire alarm was not working at all. It took three calls to the night reception and panicked yelling to get him to come up to our level. He couldn't understand it was an emergency and kept saying he would come later.
Power sockets were really low and the water level was reaching them, bringing real fear of being electrocuted. We had to step into the ankle high water to dash through the doorway which had a curtain of stinky water raining down.
We had to leave most of our belongings, valuables and electronics behind in the drowning room. When we finally reached the lobby, we were just left sitting around with hand towels to dry ourselves off and waited almost an hour without any news or updates or concern. I get that language might have been a barrier for the night staff, but our neighbours were Vietnamese too, and they were left hanging like us. We had to go up to him after an hour of sitting around stupidly to request for a new room to wash up. No idea what the plan was if we hadn't made the request, to leave us there until the morning staff came? We asked about the situation, and he just pointed to this one handyman who came to the hotel with a few tools in hand. The one and only lift was then stopped and from then on for two days everyone in the hotel had to climb the stairs up and down.
Once we were issued new rooms, it was as though we were out of sight out of mind. Nobody ever came to check in or give us any updates or offer any help. We had to climb up and down ourselves to check if the water had subsided, pack and collect all our belongings to bring them to our new room, wash and dry all our items because they absolutely stank and settle ourselves as best as we could. While doing that we tried the fire alarms on every level and NONE of them worked. It was like the alarms were for display only.
The biggest joke was when we came back in the afternoon and the daytime receptionist told us the lift was down. We told her we were in the rooms affected by the incident, and she froze like she didn't know how to react and just smiled apologetically.
We were incredibly frustrated by then and when checking out, we requested to see the manager and was first told the manager was not around, then that they were out of town, and then that the staff did not know the Manager's number so we couldn't even speak to them on the phone even though the staff clearly just called the manager.
Some guy came in from outside then to say he was the manager, and when we explained the whole situation asked us what we wanted. We requested for a refund and for the fire alarms to be fixed. He wanted us to sign a document stating that we had gotten the full refund, that we were satisfied with all the arrangements by the hotel, and that we were not to post any bad reviews on the booking sites or Google? We refused to sign until they showed us that the fire alarms were fixed but he kept claiming they were. When we wanted to test it he got upset and said that if a fire broke out and anyone died they would just deal with it then?! We were shocked and did not sign the document.
The hotel failed horribly on basic service recovery, and even more shockingly on basic safety measures.
Both my partner and myself posted a review on Google and both the reviews just simply didn't show up, (I couldn't see his, he couldn't see mine, and on Google reviews it showed 0 views, no idea how they did it), so I now doubt the authenticity of all the glowing reviews on Google.
Comment: 9 Jun 2025
Stayed in: Jun 2025
I never want to go again, the worst hotel of my life
Breakfast is served in a single-party menu, and there is a hassle of choosing foods and drinks one by one the day before, as well as setting meal times. The taste was not bad, but compared to other hotels in the same class, it was definitely the best.
The most disappointing was the check-out process. We were trying to check out at 6:30 p.m., and we had to wait more than 20 minutes to check out the room because there was only one staff at the hotel. It was absurd that there was only one employee at the hotel at this time, but what was even more absurd was that there was not a single necklace that was not used, and they demanded 600,000 units. In Europe and not in Vietnam, it was a scam to charge this ridiculous amount of clothes. To protest strongly, he said, "You can just go." The feeling of the last day of the trip was completely ruined.
This hotel would never want to look again and would not recommend to anyone. If you want to stay affordably, we strongly recommend that you keep your room photos when checking in and make sure you check the amount of spare items, such as clothes and cups.
Comment: 20 Nov 2024
Stayed in: Sep 2024
A place to go back to
Comment: 28 Oct 2024
Stayed in: Oct 2024
friendly atmosphere, friendly staff
Excellent location
16 Biet Thu Street, Loc Tho, Nha Trang, 650000, Vietnam|0.41 km from city centre
10 things to dowithin 1.39 km
Transportationwithin 11.52 km
Airportwithin 27.14 km
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
from 6 to 11 years old
ج.م. 189 (VND100,000) per person per night
from 12 to 16 years old
ج.م. 377 (VND200,000) per person per night
5 years old and under
Free
Pets allowed free of charge
Breakfast available
Breakfast options
Continental breakfast
Breakfast price
Please contact hotel for price information
Cash