Garden City Hotel
45 7th St, Garden City, 11530, United States
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Garden City Hotel
Garden City Hotel
The Garden City Hotel features 272 guest rooms and suites. The property is located in Long Island’s Garden City, in New York. A seasonal outdoor dining area is featured on site.
Ratings and reviews
Cleanliness4.7
Location4.7
Service4.5
Rooms4.5
Value4.2
Sleep quality4.5
Traveller reviews
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Mentioned by travellers
Couple
Comment: 8 May 2025
A nice treat
I read some of the less favorable reviews and had a hard time believing some of the them. We stayed for 3 nights and found everything in the room to be clean and comfortable. Staff we interacted with were professional and friendly. We did not go to any of the restaurants or order room service so I can't speak to those areas. The bed was comfortable and the sheets felt 'substantial' - a good weight for sleeping. Overall, our stay was a nice treat for us and with way better accommodations than the hotel we stayed at in Manhattan just a few days before.
Group traveller
Comment: 5 May 2025
Perfection for our 60th class reunion
Our 60th class reunion was the event. The setting was perfect as many of us had lovely accommodations at the hotel and our party was in the Red Salt Room. The wait staff were so solicitous and kind. The food was excellent and more than adequate. It was a magical 2 days we will never forget. Thank you Chris for your patience, time and commitment to our success.
The atmosphere was perfect. Ample parking, comfy beds, spotless rooms and delicious dining.
The atmosphere was perfect. Ample parking, comfy beds, spotless rooms and delicious dining.
Business traveller
Comment: 5 May 2025
Floral Park Memorial case of ‘65 Reunion
We had a private dining room for our 60th High School reunion and the event planner and hotel staff did a fabulous job of making it a very special evening. The food was excellent and they couldn’t do enough to take care of everyone. Thanks to Chris’s Buffa and his staff and also to Brittany Sinatro for arranging a block of rooms for our group. Every went smoothly from start to finish. Thank you all again.
Jeff Maier for the Floral Park Memorial High School 60 th Renion on May 2, 2025 at the Garden City Hotel.
Jeff Maier for the Floral Park Memorial High School 60 th Renion on May 2, 2025 at the Garden City Hotel.
Family traveller
Comment: 30 Apr 2025
Your Public Response Was Disgraceful
The Truth About My Experience at The Garden City Hotel
By a Bride Who Deserved Better
Instead of addressing my legitimate complaints, The Garden City Hotel chose to publicly insult and gaslight me. Their response was filled with inaccuracies, arrogance, and a blatant attempt to silence and discredit me. They didn’t just mishandle my wedding weekend—they attacked my character when I refused to stay quiet.
What Really Happened
Let me set the record straight:
Check-in Failure: All guests were told check-in was at 4:00 PM. Two of my family's rooms were not ready after 4:15 PM. Because of this, my sister-in-law and nephew missed our family photos and part of the wedding ceremony. That is not just disappointing—it’s unforgivable.
Welcome Bags Ignored: Despite their claim, multiple guests never received the welcome bags I personally prepared. I know this because they told me directly.
“Standing at the Desk by Choice”? I didn’t choose to spend hours at the front desk on my wedding night—I was forced to because the staff was uninformed, disorganized, and dismissive. That statement was not only false, it was deeply patronizing.
Lies and Deflection: I was told that leadership would be informed and prepared the next morning. Yet the manager on duty told me he hadn’t even read his emails. That’s not luxury service—it’s gross incompetence.
The Emotional Toll
The damage this caused went far beyond logistics: I was so emotionally and mentally overwhelmed by your team’s failures that I forgot my bridal bouquet, which carried a pin from my late mother. That’s a loss I will never get back—and your indifference directly contributed to it.
Your Response Was Cruel and Unprofessional
Instead of apologizing or making this right, you accused me of being “malicious” and “irrational.” That is completely unprofessional, incredibly disrespectful, and entirely false. This wasn’t a misunderstanding. It was a clear pattern of mismanagement, lack of empathy, and refusal to accept responsibility.
A Warning to Future Guests
To any bride, family, or guest considering this hotel:
If something goes wrong here, don’t expect help. Don’t expect empathy. Don’t expect accountability.
Expect blame.
Expect gaslighting.
Expect a hotel that hides behind its reputation instead of living up to it.
Additionally, I am not alone in my experience. There are at least 20 other reviews from guests who have stayed at this hotel and shared their frustration, all describing the same treatment from your guest services, front desk staff, and management. It’s clear that the issues I faced are part of a pattern of unprofessionalism and disregard for your guests.
I Will Not Be Silenced
I tried to handle this with grace. I gave your team multiple chances to take accountability. You responded with personal attacks and public deflection. So now I will continue to share the truth—factually, publicly, and unapologetically—so that others know exactly how you treated me on the most important weekend of my life.
By a Bride Who Deserved Better
Instead of addressing my legitimate complaints, The Garden City Hotel chose to publicly insult and gaslight me. Their response was filled with inaccuracies, arrogance, and a blatant attempt to silence and discredit me. They didn’t just mishandle my wedding weekend—they attacked my character when I refused to stay quiet.
What Really Happened
Let me set the record straight:
Check-in Failure: All guests were told check-in was at 4:00 PM. Two of my family's rooms were not ready after 4:15 PM. Because of this, my sister-in-law and nephew missed our family photos and part of the wedding ceremony. That is not just disappointing—it’s unforgivable.
Welcome Bags Ignored: Despite their claim, multiple guests never received the welcome bags I personally prepared. I know this because they told me directly.
“Standing at the Desk by Choice”? I didn’t choose to spend hours at the front desk on my wedding night—I was forced to because the staff was uninformed, disorganized, and dismissive. That statement was not only false, it was deeply patronizing.
Lies and Deflection: I was told that leadership would be informed and prepared the next morning. Yet the manager on duty told me he hadn’t even read his emails. That’s not luxury service—it’s gross incompetence.
The Emotional Toll
The damage this caused went far beyond logistics: I was so emotionally and mentally overwhelmed by your team’s failures that I forgot my bridal bouquet, which carried a pin from my late mother. That’s a loss I will never get back—and your indifference directly contributed to it.
Your Response Was Cruel and Unprofessional
Instead of apologizing or making this right, you accused me of being “malicious” and “irrational.” That is completely unprofessional, incredibly disrespectful, and entirely false. This wasn’t a misunderstanding. It was a clear pattern of mismanagement, lack of empathy, and refusal to accept responsibility.
A Warning to Future Guests
To any bride, family, or guest considering this hotel:
If something goes wrong here, don’t expect help. Don’t expect empathy. Don’t expect accountability.
Expect blame.
Expect gaslighting.
Expect a hotel that hides behind its reputation instead of living up to it.
Additionally, I am not alone in my experience. There are at least 20 other reviews from guests who have stayed at this hotel and shared their frustration, all describing the same treatment from your guest services, front desk staff, and management. It’s clear that the issues I faced are part of a pattern of unprofessionalism and disregard for your guests.
I Will Not Be Silenced
I tried to handle this with grace. I gave your team multiple chances to take accountability. You responded with personal attacks and public deflection. So now I will continue to share the truth—factually, publicly, and unapologetically—so that others know exactly how you treated me on the most important weekend of my life.
Family traveller
Comment: 26 Apr 2025
Comfortable yet impersonal
Doorman was exceedingly friendly & welcoming. Room was very comfortable- - particularly the bed!
Unfortunately we inadvertently left a garment bag behind when we checked out. After having spent a few hours in the vicinity of the hotel, we went to the eastern end of Long Island to another hotel for the night, where we realized that we did not have the garment bag.
After about half an hour and three or four calls - being routed to the front desk, then housekeeping (which was unstaffed at the time), then back to the front desk … was questioned about the color of the bag — as though maybe there were multiple garment bags left in room 519 that morning — to finally learn that yes, they had it.
Drove an hour, only to be handed a garment bag that was scrunched into a clear plastic bag. (Anyone think about why people use garment bags rather than stuffing clothes in a suitcase?)
Why didn’t the hotel just call us after they found the bag? How hard would that have been? We were still in the area & could have retrieved it. I asked the manager … his reply: “yes, we did about 1,000 things wrong related to this situation today.” Reassuring that he acknowledged it. Not sure anything changed after we left.
Disappointing for all the 5-star hype.
Unfortunately we inadvertently left a garment bag behind when we checked out. After having spent a few hours in the vicinity of the hotel, we went to the eastern end of Long Island to another hotel for the night, where we realized that we did not have the garment bag.
After about half an hour and three or four calls - being routed to the front desk, then housekeeping (which was unstaffed at the time), then back to the front desk … was questioned about the color of the bag — as though maybe there were multiple garment bags left in room 519 that morning — to finally learn that yes, they had it.
Drove an hour, only to be handed a garment bag that was scrunched into a clear plastic bag. (Anyone think about why people use garment bags rather than stuffing clothes in a suitcase?)
Why didn’t the hotel just call us after they found the bag? How hard would that have been? We were still in the area & could have retrieved it. I asked the manager … his reply: “yes, we did about 1,000 things wrong related to this situation today.” Reassuring that he acknowledged it. Not sure anything changed after we left.
Disappointing for all the 5-star hype.
Hotel response
Comment: 6 May
Thank you for sharing your experience and for recognizing our doorman’s warm welcome and the comfort of your accommodations.
I'm truly sorry for the frustration you encountered while retrieving your forgotten garment bag. To clarify for our future guests, our standard practice is to reach out directly when an item is deemed a valuable. For all other items, we securely log them and ask for identifying details—such as color or contents—to ensure they’re returned to the rightful owner. While this process is in place for guest security, I regret that the handling in your case felt impersonal and caused added inconvenience.
We appreciate your honest feedback, and we’re using it to review how we can improve our communication and follow-up. At The Garden City Hotel, we are committed to delivering a seamless and thoughtful guest experience—and we’re sorry we missed the mark during your stay.
We do hope to have the opportunity to welcome you back for a visit that reflects the high standards we strive for every day.
I'm truly sorry for the frustration you encountered while retrieving your forgotten garment bag. To clarify for our future guests, our standard practice is to reach out directly when an item is deemed a valuable. For all other items, we securely log them and ask for identifying details—such as color or contents—to ensure they’re returned to the rightful owner. While this process is in place for guest security, I regret that the handling in your case felt impersonal and caused added inconvenience.
We appreciate your honest feedback, and we’re using it to review how we can improve our communication and follow-up. At The Garden City Hotel, we are committed to delivering a seamless and thoughtful guest experience—and we’re sorry we missed the mark during your stay.
We do hope to have the opportunity to welcome you back for a visit that reflects the high standards we strive for every day.
Excellent location
45 7th St, Garden City, 11530, United States|0.59 km from city centre
10 things to dowithin 2.79 km
0.40 km
1.09 km
0.51 km
Airportwithin 39.29 km
39.29 km
Check in and check out
Check in from:
16:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
All ages
Free
2 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast price
Please contact hotel for price information
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Guests must be at least 21 years old to check-in. Please note that early check-in is possible for an extra fee. Please contact the hotel for further details. Please note that the indoor pool is open from 7:00 until 19:00 daily. There is no pool attendant. To ensure the highest quality experience for our guests, our pool will be temporarily closed for maintenance from April 20st through May 11th, 2025. We understand this may be an inconvenience, and we truly appreciate your understanding as we work to enhance your future visits.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
This hotel accepts the following payment methods:
Garden City Hotel: FAQs
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