Hilton Vacation Club Riviera Beach & Shores
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All taxes and fees included
Fast facts
Check in from | 16:00 |
|---|---|
Check out by | 10:00 |
Breakfast | Breakfast not available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Hilton Vacation Club Riviera Beach & Shores
Hilton Vacation Club Riviera Beach & Shores
Featuring an outdoor pool and a fitness centre, Riviera Shores Resort is located in Capistrano Beach. A TV and a balcony with BBQ facilities are provided in each room at Riviera Shores Resort. The living room has a sofa bed.
Ratings and reviews
Traveller reviews
Comment: 14 Mar 2025
Stayed in: Mar 2025
Comment: 10 Mar 2025
Stayed in: Mar 2025
Comment: 2 Jan 2025
Stayed in: Dec 2024
ROOM FLOODED - STILL WAITING ON REFUND
We were woken up at 3 am by the sound of dripping water. Upon flipping on the light we discovered that the sink in the bedroom had backed up apparently because water was gushing up from the sink onto the counter top and spilling out onto the floor. This was not a little water this was a full on flood in our bedroom. All items we had on the counter (wifes make up, travel bag etc,) were completely soaked as well as any items that were on the floor (shoes, suitcase etc.) were also completely soaked.
The water continued overflowing for another 10 minutes as we were on the phone with the front desk trying to explain to them what was happening. It finally did stop and we were too tired to pack up all our items to move to another room at 3:30 am, so we decided to stay in the flooded room.
We spoke to front desk manager in the morning and explained what happened after several minutes of back and forth they finally agreed to refund our stay.
Unfortunately it has been 3 weeks and we still have not had our credit card refunded. I am being told now that it will be another 30 days before we will receive a refund check in the mail.
I certainly undertsand plumbing issues that perhaps had something to do with the construction going on at the hotel (that we were not made aware of prior to booking) but what I don't understand is the Hilton "policy" ? that they only send refund checks and will not credit back to the card that we booked to hotel with and that they charged.
It's 2025 for crying out loud why is Hilton stuck in the stone age of writing a check. Yes I understand that maybe that the hotel is separate and independantly owned, but come on update your policy.
Hilton customer service has been extremely subpar both at this specific hotel and at the corporate location for Hilton Honors- great way to treat your customers-- exacerbate the horrible stay we had by not refunding our credit card and instead making us wait more than a month .. still waiting for a check in the mail.
Comment: 22 Nov 2024
Stayed in: Nov 2024
I loved the view of the ocean! Sat for hours taking it all in!! The staff are amazing and very attentive!! The bed was comfortable and had a separate bedroom w door that closed! Fold out bed was great too!! I loved the home-like accommodations. Only downside was the elevator in our building was out of service, but they assisted us with our luggage and we used the sister building’s elevator. We’ll be back!!!
Comment: 21 Nov 2024
Stayed in: Nov 2024
Relax getaway
Very good location
34630 Pacific Coast Hwy, Dana Point, 92624, United States|0.92 km from Pines Park
10 things to dowithin 1.41 km
Check in and check out
Check in from:
16:00
Check out before:
10:00
Good to know
Children are welcome at this hotel.
Pets are not allowed.
Breakfast not available.
Hotel will authorize and holds USD 200 on guests credit card at check-in to put towards any incidental charges. If no incidental charges are incurred, hotel will release the hold at check-out.Some hotels and room types have special policies, please refer to the hotel's notification.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
