Matfen Hall Hotel, Golf & Spa
Hall Hotel, Matfen, NE20 0RH, United Kingdom
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Airport shuttle
Pool
Fitness centre
Spa
More about Matfen Hall Hotel, Golf & Spa
Matfen Hall Hotel, Golf & Spa
In the heart of Northumberland, Matfen Hall Country Hotel, Spa and Golf Estate is a true escape to a luxurious world. Rich in heritage, atmosphere and space, Matfen Hall provides a 5-star unequalled paradise to stay, spa and golf in.
Ratings and reviews
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Comment: 21 Apr 2025
Stayed in: Apr 2025
The property and the food were terrific (albeit theres LOTS of exterior building work going on).
Staff are presentable, friendly and keen - but - poorly trained. Struggled to open bottles of wine. Or know which tables food should be delivered to.
Staff are presentable, friendly and keen - but - poorly trained. Struggled to open bottles of wine. Or know which tables food should be delivered to.
Comment: 20 Apr 2025
Stayed in: Apr 2025
The service at Matfen Hall I found very disjointed, and overall dissapointing. Whilst being shown to the spa, my Sister and I were left in the ladies changing rooms trying to find robes in the lockers, then realised we must go to the spa reception. We were not told this. We were eventually given our robes and told to be back at the spa reception for 11:00, for out 11:15 treatments. My Sister had a lovely treatment. I on the other hand experienced something very different indeed. The lady was really good, I am not discounting that. However, halfway through the treatment, the lady said she was about to faint. I am a nurse, do I leaped off the table, assessed the lady and lowered her to the floor and lifted her legs up in the air. All this, half naked!!! I supported the ladies legs for what must have been 5 minutes. The lady asked me not to complained about her, and I am not, she was very good. I am complaining about how management handled the situation from the guest experience. I was not able to relax, as the lady was adamant she wanted to finish off the treatment. I was afraid she was going pass out again. I suggested she visit her GP as soon as possible. I told her that it was my duty of care to inform her manager, and I did. He thanked me for helping the lady, which of course I was happy to do, anyone would do this. Though afterwards I was quite surprised and dismayed that I didn't get the treatment for free, or an upgrade on my room.
Comment: 15 Feb 2025
Stayed in: Feb 2025
Our high expectations for this place, following the widely reported £20m refurb in 2023, were dashed sadly.
No room in the customer car park on arrival. Offered a complimentary rum punch that had never had a sniff of the rum bottle.
Annex room was small & unremarkable.
Room condition was fine except that both bedside lights needed new bulbs, the hairdryer was missing and there were hairs on the shower wall. Eugh. Contacting reception to rectify these issues was not straightforward.
Spa facilities were good.
Bar service: inattentive but friendly.
Dinner: waited almost an hour for starters. Then they brought out the wrong main course. To Mark's credit he immediately removed the wine from our bill by way of an apology and managed to get the correct main course served more quickly than expected. Food was good. Served the wrong red wine.
Breakfast: chaotic service. Was brought the wrong order 3 times while other tables around us waited endlessly for theirs. Asked for a flat white coffee and it was made clear by the waitress that this was an awkward request "because we're very busy". Eventually she brought a cappuccino. Hmm.
The toast we ordered never appeared. Staff are mostly friendly and well intentioned but seem disorganised and insufficiently well trained.
On checkout they didn't bother to ask about our stay or experience. I asked for the GM's name which didn't even provoke the question of why I wanted it.
We spent £440 for this 1 night stay including dinner. Won't be back.
No room in the customer car park on arrival. Offered a complimentary rum punch that had never had a sniff of the rum bottle.
Annex room was small & unremarkable.
Room condition was fine except that both bedside lights needed new bulbs, the hairdryer was missing and there were hairs on the shower wall. Eugh. Contacting reception to rectify these issues was not straightforward.
Spa facilities were good.
Bar service: inattentive but friendly.
Dinner: waited almost an hour for starters. Then they brought out the wrong main course. To Mark's credit he immediately removed the wine from our bill by way of an apology and managed to get the correct main course served more quickly than expected. Food was good. Served the wrong red wine.
Breakfast: chaotic service. Was brought the wrong order 3 times while other tables around us waited endlessly for theirs. Asked for a flat white coffee and it was made clear by the waitress that this was an awkward request "because we're very busy". Eventually she brought a cappuccino. Hmm.
The toast we ordered never appeared. Staff are mostly friendly and well intentioned but seem disorganised and insufficiently well trained.
On checkout they didn't bother to ask about our stay or experience. I asked for the GM's name which didn't even provoke the question of why I wanted it.
We spent £440 for this 1 night stay including dinner. Won't be back.
Comment: 19 Jan 2025
Stayed in: Jan 2025
After staying at Matfen Hall for an anniversary trip, our experience had its positives and negatives. I thought the room was excellent, spacious, clean and comfortable throughout the evening. The service and breakfast was great , staff very friendly and polite. The breakfast tasted amazing. Unfortunately they were some negatives to our stay. I felt the cleanliness of the spa was poor especially in the steam room and sauna as around the drainage areas were unclean and seemed to not have a great smell. Our expectations of the spa were quite high and it was a shame that we failed to relax around the pool area due to kids screaming constantly and the couples didn’t seem considerate of others around. Additionally, upon on checking in we felt that we would be showed around a little bit more of the facilities from the staff as we struggled to find certain facilities. We constantly had to ring reception to ask questions as we were oblivious to where things were and timings of certain things I.e menus times, checkout times etc. Overall staff were friendly and we did have some positives but were just disappointed with a few areas.
Comment: 22 Dec 2024
Stayed in: Dec 2024
The property is absolutely stunning, the team there provided beyond 5* service and made my parents feel like royalty.
The room was gorgeous, the bar was fantasy and visit The Keeper restaurant for a more relaxed evening which was excellent. Thank you to the team for making the pre Christmas break so fabulous!
The room was gorgeous, the bar was fantasy and visit The Keeper restaurant for a more relaxed evening which was excellent. Thank you to the team for making the pre Christmas break so fabulous!
Location
Hall Hotel, Matfen, NE20 0RH, United Kingdom|0.14 km from city centre
5 things to dowithin 4.88 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
14 years old and under
ج.م. 1,011 (GBP15) per person per night
4 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast menu
Set menu
Breakfast price
ج.م. 1,347 (≈GBP 20)/person
Please inform Matfen Hall Hotel, Golf & Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. Fine dining at Matfen Hall is very popular. In order to avoid disappointment, booking in advance is essential. Please contact the Spa direct if you would like to book treatments during your stay to avoid disappointment. Please note that, if you wish to bring a dog with you to Matfen Hall, please contact us directly to discuss availability. Dogs are charged at £75 per dog per night
This hotel accepts the following payment methods:
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