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Please inform Divan Bursa of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Guests under the age of 18 can only check in with a parent or official guardian. Yüzme havuzu #1: Closed from Sun, Sep 01, 2024 until Sun, Jun 15, 2025 Please not that Pets (Cats & Dogs) with a maximum of 10 kilos of "house trained" health documents and vaccinations are accepted in the hotel, together with their parents. · There is a fee of 35 € per pet for the entire stay. · If requested by the hotel, the guest must present the pet's vaccination card / passport at the check-in. · A deposit of 150 € will be taken for damages caused by pets, and if there is no damage or repairement necessary, a refund will be provided on the day of departure from the hotel. · Pets are not allowed in the food & beverage areas. · Pets must be kept on a leash or in a transport box in all hotel public areas. * Maximum 2 pets are allowed on the same day.