Akquaaa Boutique Hotel
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Restaurant
Non-smoking
More about Akquaaa Boutique Hotel
Akquaaa Boutique Hotel
Located on Calafell beach, Akquaaa Boutique Hotel has a beach bar and restaurant with a terrace on the seafront with sea views. All rooms have high-speed Wi-Fi, fan, air conditioning, Smart TV, safe and modern bathrooms with RITUALS amenities.
Ratings and reviews
Cleanliness4.0
Location4.5
Service4.0
Rooms4.0
Value4.0
Sleep quality4.0
Traveller reviews
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Mentioned by travellers
Family traveller
CA
Comment: 26 Jul 2024
Stayed in: Jun 2024
Room, food, and staff were excellent.
Our experience at the Akquaaa was wonderful. What a perfect place to start a family vacation! Our room overlooked the ocean and was comfortable. Everyone that worked there greeted us warmly and helped us in a variety of ways. The hotel itself is situated so you can walk in either direction to find a place to have a drink or shop, or take a stroll. It was a very safe location. We found parking. Always ask about parking not matter where you go, but they do have a parking area and a spot to drop off your luggage before you park your car.
Dine at the Restaurant Akquaaa (Costa Dorada Calafell). It was fabulous! The steamed clams were the best I have every eaten, my husband loved the sardines, and the Tagliata de entrecot de ternera a la brasa con chimichurri y rúcula was delicious!
You can have the breakfast spread or order off the menu. So good.
The Akquaaa Hotel and Restaurant should not be missed. Pay that extra for the ocean view. Well worth it.
Dine at the Restaurant Akquaaa (Costa Dorada Calafell). It was fabulous! The steamed clams were the best I have every eaten, my husband loved the sardines, and the Tagliata de entrecot de ternera a la brasa con chimichurri y rúcula was delicious!
You can have the breakfast spread or order off the menu. So good.
The Akquaaa Hotel and Restaurant should not be missed. Pay that extra for the ocean view. Well worth it.
Hotel response
Comment: 2 August
Dear IrishSurfer,
Thank you very much for choosing Akquaaa Boutique Hotel for your holiday.
We also thank you for sharing your experience with all of us on Tripadvisor.
We are glad to see that you enjoyed your stay and thank you for your kind words.
We hope you will visit us again on your next holiday in Calafell.
Best Regards
Miguel-Ángel Porquet
Front Desk Manager
Thank you very much for choosing Akquaaa Boutique Hotel for your holiday.
We also thank you for sharing your experience with all of us on Tripadvisor.
We are glad to see that you enjoyed your stay and thank you for your kind words.
We hope you will visit us again on your next holiday in Calafell.
Best Regards
Miguel-Ángel Porquet
Front Desk Manager
Business traveller
Comment: 2 Nov 2024
Stayed in: Nov 2024
Cancel reservations without reason, very unreliable
They just cancelled my reservation (booked through hotels.com) without reason, while I planned to stay there with a group, an now the hotel is fully booked. Very unrelaible, would stay away from this one. Hotels.com would look in to this withoin 72 hours, while the reservation would start within 24 hours.
As a result I had to book a hotel +10KM from my team.
As a result I had to book a hotel +10KM from my team.
Hotel response
Comment: 8 November
Dear customer,
I don't know exactly your case but the hotel never cancels reservations without reason.
All bookings have payment or guarantee processes, if they are not carried out correctly, non-guaranteed or non-paid bookings are cancelled.
It is important to read the conditions
We are sorry for any inconvenience caused.
I remain at your disposal
Sincerely
Miguel-Ángel Porquet
Front Desk Manager
I don't know exactly your case but the hotel never cancels reservations without reason.
All bookings have payment or guarantee processes, if they are not carried out correctly, non-guaranteed or non-paid bookings are cancelled.
It is important to read the conditions
We are sorry for any inconvenience caused.
I remain at your disposal
Sincerely
Miguel-Ángel Porquet
Front Desk Manager
Group traveller
Comment: 21 Sep 2024
Stayed in: Sep 2024
Great and quiet location
Very clean, right on the beach, nocturnal sea noise included, extremely friendly and competent staff. Breakfast varied and plentiful.
The only downer: the bath and towels were changed almost daily despite the eco-advice.
The only downer: the bath and towels were changed almost daily despite the eco-advice.
Hotel response
Comment: 23 September
Liebe melchiorp941,
Vielen Dank, dass Sie das Akquaaa Boutique Hotel besucht und Ihre Erfahrungen über Tripadvisor geteilt haben. Die Meinung unserer Gäste ist uns sehr wichtig und wir nehmen sie sehr ernst.
Wir freuen uns zu hören, dass Sie Ihren Aufenthalt genossen haben und danken Ihnen für Ihre freundlichen Worte.
Wir werden mit der Housekeeping-Abteilung das Handtuch-Protokoll überprüfen und daran arbeiten, es zu verbessern.
Wir hoffen, Sie bei Ihrem nächsten Aufenthalt an der Costa Daurada wiederzusehen.
Mit freundlichen Grüßen
Miguel-Ángel Porquet
Front Desk Manager
Vielen Dank, dass Sie das Akquaaa Boutique Hotel besucht und Ihre Erfahrungen über Tripadvisor geteilt haben. Die Meinung unserer Gäste ist uns sehr wichtig und wir nehmen sie sehr ernst.
Wir freuen uns zu hören, dass Sie Ihren Aufenthalt genossen haben und danken Ihnen für Ihre freundlichen Worte.
Wir werden mit der Housekeeping-Abteilung das Handtuch-Protokoll überprüfen und daran arbeiten, es zu verbessern.
Wir hoffen, Sie bei Ihrem nächsten Aufenthalt an der Costa Daurada wiederzusehen.
Mit freundlichen Grüßen
Miguel-Ángel Porquet
Front Desk Manager
Couple
Comment: 28 Aug 2024
Stayed in: Aug 2024
Highly recommended
Unbeatable location on the beach promenade.
The treatment of everyone fantastic, both at reception or at the bar as the cleaning staff. The service is very personalized.
We took the Deluxe Room. Super clean, very comfortable bed and terrace with sea views.The rain shower one enjoyed, and amenities are from Rituals.
We have felt very careful.
We had booked for one night but decided to stay one more and we were given all the facilities.
Very good breakfast buffet.
They also offer sun loungers and umbrellas on the beach.
We'll repeat for sure!
The treatment of everyone fantastic, both at reception or at the bar as the cleaning staff. The service is very personalized.
We took the Deluxe Room. Super clean, very comfortable bed and terrace with sea views.The rain shower one enjoyed, and amenities are from Rituals.
We have felt very careful.
We had booked for one night but decided to stay one more and we were given all the facilities.
Very good breakfast buffet.
They also offer sun loungers and umbrellas on the beach.
We'll repeat for sure!
Hotel response
Comment: 31 August
Apreciad@ sangaros,
Muchas gracias por elegir el Akquaaa Boutique Hotel en su visita a Calafell.
También le agradecemos el tiempo invertido en compartir su experiencia mediante Tripadvisor, sus opiniones seguro que serán muy útiles a futuros viajeros.
Nos alegra comprobar que ha disfrutado tanto y le agradecemos sus amables palabras sobre todo en cuanto al equipo.
Esperamos volver a verles pronto.
Un afectuoso saludo
Miguel-Ángel Porquet
Front Desk Manager
Muchas gracias por elegir el Akquaaa Boutique Hotel en su visita a Calafell.
También le agradecemos el tiempo invertido en compartir su experiencia mediante Tripadvisor, sus opiniones seguro que serán muy útiles a futuros viajeros.
Nos alegra comprobar que ha disfrutado tanto y le agradecemos sus amables palabras sobre todo en cuanto al equipo.
Esperamos volver a verles pronto.
Un afectuoso saludo
Miguel-Ángel Porquet
Front Desk Manager
Couple
Comment: 9 Feb 2024
Stayed in: Dec 2023
Terrible, dirty experience and blackmail
EDIT: The manager tried to blackmail me by offering me a refund only if I deleted all my reviews and gave them confirmation of it (see picture for his email). Clearly they do not care about customer experience and it makes me wonder about the other reviews.
We have never had such a horrible experience at a hotel, let alone at a “boutique hotel”. The room was not as pictured online. It was super small, with no space for our luggage. It was absolutely dirty with hairs all over the bed, pee or blood-stained sheets, a dirty floor and shower, and the staff was extremely rude. Especially for such a new hotel, it is unacceptable. It honestly ruined our whole experience in Calafell.
The long version:
We decided to “splurge” for this hotel because it was New Years Eve and we were visiting family. We booked the room for two days for 322 Euros.
We arrived and immediately noticed that the room was not like the pictures advertised online. We returned to the receptionist and expressed our frustration. She was extremely rude, nasty, and confrontational. She showed us pictures of what our room should look like. I said that that was absolutely not what we got and said she should come upstairs with us to see it. She said “I don’t need to go up, I know all the rooms at this hotel”. I offered to take a picture upstairs and bring it down to show her. Again, she said no because she 100% knew what the rooms looked like. Finally, I convinced her to come upstairs, to which she realized that she was, in fact, wrong, and we had a different room than what she showed us. She then switched her story to saying it didn’t matter because that was the normal room. We were disappointed at what we got, but as it was the day before New Years Eve, we had no other option, especially as they said a refund was not possible. We left our stuff and went to go meet our family.
When we returned late at night, we noticed how dirty the room was. The floor did not look cleaned (see pictures), and there were tons of dark hairs (see pictures) all over the sheets. Along with that, whoever made the bed used the wrong sized sheets, as the sheet was not long enough for the blanket (see picture). We went downstairs to complain, and the man working the desk was lazy and rude. He answered with “Come on, it’s 2:30 am.” We said “Exactly, we would also like to be in bed sleeping, but we are unhappy with the cleanliness and the sheets”. He gave us a new sheet for the bed, and once we took it upstairs, we noticed there were gross stains all over them. We went back down and showed him the stains, and instead of apologizing, he said “Come on, you are at a hotel, what do you expect”.
The next day, we were told by reception that the manager said we could just leave the hotel if we were unhappy. At that point, it was already New Years Eve, and it was too late to try to find a new hotel. There was never an apology for anything. No one tried to make our stay better, nothing.
Never have we had such bad customer service, especially at a hotel. A horrible way to remember our trip and to start the New Year.
We have never had such a horrible experience at a hotel, let alone at a “boutique hotel”. The room was not as pictured online. It was super small, with no space for our luggage. It was absolutely dirty with hairs all over the bed, pee or blood-stained sheets, a dirty floor and shower, and the staff was extremely rude. Especially for such a new hotel, it is unacceptable. It honestly ruined our whole experience in Calafell.
The long version:
We decided to “splurge” for this hotel because it was New Years Eve and we were visiting family. We booked the room for two days for 322 Euros.
We arrived and immediately noticed that the room was not like the pictures advertised online. We returned to the receptionist and expressed our frustration. She was extremely rude, nasty, and confrontational. She showed us pictures of what our room should look like. I said that that was absolutely not what we got and said she should come upstairs with us to see it. She said “I don’t need to go up, I know all the rooms at this hotel”. I offered to take a picture upstairs and bring it down to show her. Again, she said no because she 100% knew what the rooms looked like. Finally, I convinced her to come upstairs, to which she realized that she was, in fact, wrong, and we had a different room than what she showed us. She then switched her story to saying it didn’t matter because that was the normal room. We were disappointed at what we got, but as it was the day before New Years Eve, we had no other option, especially as they said a refund was not possible. We left our stuff and went to go meet our family.
When we returned late at night, we noticed how dirty the room was. The floor did not look cleaned (see pictures), and there were tons of dark hairs (see pictures) all over the sheets. Along with that, whoever made the bed used the wrong sized sheets, as the sheet was not long enough for the blanket (see picture). We went downstairs to complain, and the man working the desk was lazy and rude. He answered with “Come on, it’s 2:30 am.” We said “Exactly, we would also like to be in bed sleeping, but we are unhappy with the cleanliness and the sheets”. He gave us a new sheet for the bed, and once we took it upstairs, we noticed there were gross stains all over them. We went back down and showed him the stains, and instead of apologizing, he said “Come on, you are at a hotel, what do you expect”.
The next day, we were told by reception that the manager said we could just leave the hotel if we were unhappy. At that point, it was already New Years Eve, and it was too late to try to find a new hotel. There was never an apology for anything. No one tried to make our stay better, nothing.
Never have we had such bad customer service, especially at a hotel. A horrible way to remember our trip and to start the New Year.
Hotel response
Comment: 1 June
Dear U9540Nlrc
We are sorry to hear that your experience at the Akquaaa Boutique Hotel was not satisfactory.
We have made changes in the management of the hotel. However, we are very surprised by what you are saying as our main objective is to ensure that our guests have a great experience. The best proof of our efforts are the many comments that our guests post on the different social networks.
Once again we are sorry that your experience was not good, we will continue working to improve.
I remain at your disposal
Miguel-Ángel Porquet
Front Desk Manager
We are sorry to hear that your experience at the Akquaaa Boutique Hotel was not satisfactory.
We have made changes in the management of the hotel. However, we are very surprised by what you are saying as our main objective is to ensure that our guests have a great experience. The best proof of our efforts are the many comments that our guests post on the different social networks.
Once again we are sorry that your experience was not good, we will continue working to improve.
I remain at your disposal
Miguel-Ángel Porquet
Front Desk Manager
Excellent location
Av. Sant Joan de Déu, 119, Calafell, 43820, Spain|0.47 km from Calafell
10 things to dowithin 0.93 km
0.47 km
1.25 km
1.81 km
Transportationwithin 0.47 km
0.47 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
Pets are not allowed.
Breakfast available.
Breakfast price
ج.م. 986 (≈EUR 18.0)/person
Breakfast menu
Buffet.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note, when booking more than 5 rooms, different policies and additional supplements may apply. Please note that during the month of October, the hotel's restaurant will be closed at night from Sunday to Thursday. During these days, only breakfast and lunch will be served.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
The hotel accepts the following payment methods:
Cash
Akquaaa Boutique Hotel: FAQs
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