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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of MYR 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. All in-house guests can enjoy our complimentary shuttle service to the following hospitals: • Loh Guan Lye Hospital • Adventist Hospital • Island Hospital • Northern Hospital • Gleneagles Hospital Shuttle Schedule • Service Hours: 8:00 AM – 11:00 AM (Monday to Friday) • Last Shuttle Service to Hospital : 10:30am * Final Shuttle Shuttle : 11:00am drop-off at Gurney Plaza To take advantage of this service, kindly register at the front desk. Please note that seats are available on a first-come, first-served basis.

It is prohibited to bring durian and mangosteen to the hotel. Effective 1 January 2024, Foreign nationals entering Malaysia are required to fill in the Malaysia Digital Arrival Card (MDAC) via the Malaysian Immigration portal.