The Ritz-Carlton, Haikou, Haikou Hotels

Name: The Ritz-Carlton, Haikou
Address: 39 Yangshan Boulevard (Yangshan Dadao), Longhua District, Hainan, China, Haikou, Hainan, 571155, China

ج.م.‏ 8,764

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All taxes and fees included

Double room

Double room

Double room

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Fast facts

Check in from	15:00
Check out by	12:00
Breakfast	Breakfast available.
Pets	Pets are not allowed.
Children	Children are welcome at this hotel.

Amenities

Wi-Fi

Parking

Air conditioning

Airport shuttle

Pool

Fitness centre

Accessibility

Accessible parking

Toilet with grab bar

Lift

Disabled facilities

Wheelchair access

Business facilities

Executive lounge

Executive floor

Meeting facilities

Business centre

Food and drink

Banqueting service

Coffee maker

Complimentary bottled water

Restaurant

Minibar

Barbecue

Lobby bar

Bar

For the family

Children's pool

Children's facilities

Healthcare

First aid room

Hotel and outdoor facilities

Smoking areas

Garden

Laundry

Shops

Non-smoking floor

Wedding facilities

Non-smoking

Ticket office

In the rooms

Balcony

Desk

Hairdryer

Air conditioning

Shower

Bathrobe

Leisure and entertainment

Nightclub

Massage

Games room

Spa

Beauty salon

Bicycle hire

Beach umbrellas

UV sunbeds

Media and technology

Fax

Telephone

Photocopier

Satellite TV

Television

Services

Luggage storage

Wake up call

Iron

Cash machine

Tours

Currency exchange

ATM

Concierge

Express check-in

Express check-out

Room service

Safe deposit box

Trouser press

Front desk 24 hour

Sport and fitness

Minigolf

Golf course

Pool

Tennis court

Fitness centre

Outdoor pool

Transport and parking

Airport shuttle

Station shuttle

Parking

Electric vehicle (EV) charging station

Shuttle service

Car hire

WiFi and internet

WiFi in common areas

Wi-Fi

Internet access

More about The Ritz-Carlton, Haikou

The Ritz-Carlton, Haikou

Offering an outdoor pool, year-round outdoor pool and barbecue, The Ritz-Carlton, Haikou boasts a sun terrace and relaxing massage in private treatment rooms and steam baths. Offering views of a golf course, every room has a flat-screen TV.

Ratings and reviews

Cleanliness

5.0

Location

4.5

Service

5.0

Rooms

5.0

Value

4.5

Sleep quality

5.0

Traveller reviews

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Mentioned by travellers

Group traveller

Comment: 29 Nov 2024

Stayed in: Nov 2024

Beautiful place

Not for location but very nice and quiet luxury hotel surrounded by green coconut jungles and golf course.
Nice and large room / professional and helpful staffs
Gym / outdoor / swimming-pool is very nice
Breaking is very decent.
Just taking transport to the downtown. I recommended this hotel

Family traveller

Comment: 1 Jan 2025

We are 3 generations that stayed in a 2 bedroom villa that encountered many problems during our 5 night stay. There were 2 days where we had issues with the hot water, 2 different days when we had electrical issues (lights would not turn on or off in the master bedroom), 1 day of toilet problems, and some kitchen cleanliness issues as well. Our butler Michelle worked hard to help us fix the issues as quick as possible, but it was quite frustrating to encounter and not what we expected of a Ritz Carlton at all.
I felt bad for Michelle who had to deal with our issues even on her days off and when she wasn’t around, we had to speak with 3 different managers (Peter, Arthur and Felix) on 3 different days… just seems like there were no consistency in their service even though the staff were well intentioned.
Unfortunately, we cannot recommend this hotel based on our stay.

Hotel response

Comment: 8 February

尊敬的宾客，感谢您选择入住海口丽思卡尔顿酒店并抽出宝贵的时间和我们一起分享您以上的入住感受。很遗憾未能达到您的期望，我们品牌承诺为宾客带去宾至如归、温暖舒心的体验，而我们也一直努力确保我们的定价和我们为客户带来的服务品质相符。对于您所提及的事宜我们十分重视并已如实反馈给运营部门予以更好的在岗培训。衷心期待您的再次光临让我们能够有机会为您呈上超越期待的服务。

Family traveller

SG

Comment: 30 Oct 2024

Stayed in: Oct 2024

Villa Stay

After reading the good reviews, we booked a 4 bedroom villa for 4 nights. We chose the villa as we travelled as a family of 6 and the living room comes in handy so that we can easily gather and meet. Compared with being isolated in different hotel rooms. The downside of staying in Villa is the accessibility to the main hall. You will need a buggy to fetch. At times we waited for some time for the buggy to arrive. The rooms are spacious and the beddings are okay, except for the pillow. The housekeeping department are less than satisfactory. We see used cotton buds left on the floor after their cleaning and had also need to remind them to empty dustbin (they missed it out the day before). Table is also not cleaned when the daily tea is delivered. We did not use the private pool and prefer the cleaner looking pool in the main building.
The location of the hotel may not be ideal if need to travel to city often. Although taxis are easily available, need to take into account traffic condition.
The staff are courteous and helpful. On the whole, for the price paid and the standard the brand name supposedly to deliver, the stay did not meet our expectation.

Hotel response

Comment: 30 October

Dear Guest,
Thank you for taking the time to write us this review. Your satisfaction means a lot to us and I want to sincerely apologize for the experience you mentioned.
It is always an honor for us to be of your service and we look forward to welcoming you again soon.
Felix Liu
Front Desk Manager

Comment: 26 Jun 2024

Stayed in: Jun 2024

Though a tad far from town (about 30mins cab ride) the hotel is perfect, be it staff, rooms, breakfast, facilities. Cant find any fault

Business traveller

Comment: 23 Apr 2024

Stayed in: Apr 2024

First choice for any event

This venue is ideal for wedding or corporate event. We held a 3-day event there and I must say that I am extremely delighted for our choice. The service was impeccable with EVERY staff I encountered greeting me with my name, including event attendants, restaurant waitress, club lounge staff, golf cart drivers, and front door bell man. I must first give recognition to Amber of front office team. She was always available any time to respond to our needs, from transportation to laundry, or extension of our stay at midnight due to flight delay. Her service was very impressive. Mr. Terry Lin of F&B was another example of the highest quality of professional service. When he noticed my jacket was stained by red wine at the banquet, he volunteered to take it to dry cleaning and returned to my room the next day. Finally, I was really moved by a wonderful staff Ms. Chen Changfu at the Chinese restaurant. She noticed I had some coughing and provided me a cup of pear sugar soup to soothe my sore throat. I am sure such a wonderful team of staff will make Ritz Carlton Haikou stand out among so many 5-star hotels in Hainan Island.

Excellent location

4.5

39 Yangshan Boulevard (Yangshan Dadao), Longhua District, Hainan, China, Haikou, 571155, China|1.08 km from Mission Hill Volcanic Mineral Springs

10 things to dowithin 1.04 km

1.08 km

1.86 km

0.91 km

Transportationwithin 9.35 km

7.74 km

8.88 km

9.04 km

Airportwithin 13.58 km

13.58 km

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel.

Additional beds

2 years old and under

Children can use extra beds for free.

17 years old and under

Children can use extra beds for an additional charge of RMB 345.0.

Available beds

17 years old and under

For each room, 1 child can use existing beds for free.

Pets

Pets are not allowed.

Breakfast

Breakfast available.

Breakfast menu

Buffet.

Breakfast price

ج.م.‏ 1,868 (≈CNY 268.0)/person

Breakfast times

06:30 - 10:30 from Monday to Friday, 06:30 - 11:00 from Saturday to Sunday.

Important information from the hotel

Please inform The Ritz-Carlton, Haikou in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. During the COVID 19, some of public facilities in the hotel such as: swimming pool, gym, spa, executive lounge and other areas will be adjusted or suspended at any time according to the epidemic prevention policy; the relevant benefits of the executive lounge will be dine in the hotel lobby bar or restaurants, the recovery time is to be determined, check-in Before, it is recommended to call the hotel for consultation, we apologize for the inconvenience caused to you. Thank you for your understanding.

Important information about the city

According to the relevant provisions of the "Supplementary Implementation Plan for the Comprehensive Prohibition of Production, Sales and Use of Disposable Non-degradable Plastic Products in Hainan Province", starting from January 1, 2023, all hotels, hotels, B&Bs and other places in the province will no longer take the initiative to provide Plastic products, including combs, toothbrushes, razors, shower caps, small washing care product containers (such as body wash bottles, shampoo bottles, moisturizer bottles), etc. If you need it, please contact the hotel to obtain it.

Accepted payment methods

The hotel accepts the following payment methods: