فيرينفونينغ شوتزينراين دي خيه
946 Broadmeadow Rd، 61866، الولايات المتحدة

قارن عروض فيرينفونينغ شوتزينراين دي خيه عبر مئات المواقع، كل ذلك في مكان واحد
ابحث عن عرض مع إلغاء مجاني أو تقييمات ممتازة
قارن بين الغرف والأسعار
حقائق سريعة
تسجيل الوصول بدءًا من: | 15:00 |
---|---|
تسجيل المغادرة قبل: | 12:00 |
الإفطار | يشمل وجبة الإفطار |
الحيوانات الأليفة | لا يسمح بالحيوانات الأليفة |
الأطفال | يرحب هذا الفندق بوجود الأطفال |
وسائل الراحة
المزيد من المعلومات حول فيرينفونينغ شوتزينراين دي خيه

فيرينفونينغ شوتزينراين دي خيه
يتميز مكان إقامة "Holiday Inn Express & Suites - Rantoul by IHG" بسبا ومركز عافية ويقع في Rantoul في إلينوي على بُعد 25 كم من متحف أورفيوم لعلوم الأطفال و27 كم من إيليني يونيون.
التقييمات والمراجعات
تقييمات المسافرين
تاريخ التعليق: 02/05/2017
تاريخ الإقامة: مايو 2017
ممتاز
تاريخ التعليق: 02/05/2017
تاريخ الإقامة: أبريل 2017
اسم الفندق الموثوق بها
تاريخ التعليق: 19/04/2025
تاريخ الإقامة: أبريل 2025
تاريخ التعليق: 17/04/2025
Sandy (the employee in charge of breakfast) is one of a kind!!!
تاريخ التعليق: 07/04/2025
Never Again!
First, the pool. Two years ago, the same traveling party stayed at this same hotel. Upon check-in we were informed that the pool was, unfortunately, out of order due to maintenance. For most groups this wouldn't be a big deal, for a softball team, it’s a big inconvenience but we're a generally understanding group and know that everyone deserves a little bit of grace. Pools, like anything else, need maintained, we just picked a bad weekend. It just would have been nice if the hotel had communicated that to us before check-in. Fast forward two years, same group, same hotel, same situation with the pool. Closed due to maintenance, no communication about that until the time of check-in, well past the grace period for a cancellation/refund.
The bookkeeping, management and reservation system at this place are completely disorganized. Upon check-in, over half of our party were told that their reservations did not exist, a few were told that the hotel was full and couldn't accommodate them. Fortunately, or maybe unfortunately, in hindsight, the hotel "found" rooms to accommodate even those who they had previously told that there was no occupancy. This was fairly contentious at times and definitely stressful for a number of our families. Note that, as we're traveling as a team, we did not book our reservations directly through the hotel but through a third party called Traveling Teams. The hotel claimed that there was an issue with communication on Traveling Teams' end. I find that hard to believe given that they did have half of our reservations but maybe that was a factor, if so, shame on them too.
One night, during our stay, the local police showed up in the lobby. Apparently, a guest from outside our party had arrived to check-in and found no attendant at the desk so they called the authorities. The attendant was not even on the property and the police indicated this wasn't the first time this had happened with this particular attendant. When the front desk attendant actually managed to be at their post, they issued key cards to a child without their parent's permission. This occurred when parents told the child to stay out of the room during naptime for their siblings. Before you get judgy here, yes, there is a discipline aspect with the children and, yes, the children were held accountable. That said, key cards to guestrooms shouldn't be issued without confirmation by an adult registered to the room. What would stop anybody from successfully requesting a key card and accessing someone else's guestroom.
While the hotel appears clean and well-kept, issues with general hotel maintenance kept popping up. It rained nearly all day one day during our stay. It seems like half the windows in this place leak. Water was leaking into the lobby through one of the lobby windows, down the hall, more water was leaking in through the windows outside the lobby restrooms (which were another issue; the entire time we stayed there the men's room had no soap or paper towels). Upon returning to our guestrooms, water was leaking in through the guestroom windows of over half our party. Clothes that were left near the windows of these rooms were soaked. Additionally, one of the families in our party dealt with ants in their guestroom and the toilet seat in our room was cracked. Maybe they should close the hotel for maintenance instead of just the pool. Not a chance when the reservation agency for the sports complex across the road is funneling suckers like me, who are paying over $200+ per night to deal with nonsense like this, to the hotel by the dozen.
To finish off our death by 1,000 papercuts, after checking out and returning home, we found that we'd been overcharged an extra night. Upon finding this, we alerted others in our party and heard that at least two other families in our party were also similarly overcharged. After calling the hotel and speaking to Bre, who was very professional and helpful, our overcharge was identified and corrected. Thank you, Bre, for a pleasant interaction at the end of an otherwise regrettable experience.
تعليق الفندق
تاريخ التعليق: 22 أبريل
We appreciate you choosing the Holiday Inn Express And Suites Rantoul for your leisure stay.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting.
Yours in hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
موقع جيد جدًا
946 Broadmeadow Rd، 61866، الولايات المتحدة
10 أنشطة يمكن القيام بهافي محيط 0.81 كيلومتر
تسجيل الوصول وتسجيل المغادرة
تسجيل الوصول بدءًا من:
15:00
تسجيل المغادرة قبل:
12:00
معلومات مفيدة
يرحب هذا الفندق بوجود الأطفال
يُرجى الاتصال بالفندق لمعرفة تفاصيل حول إضافة أسرّة إضافية.
بعمر 3 سنوات أو أقل
مجانًا
لا يسمح بالحيوانات الأليفة
يشمل وجبة الإفطار
قائمة الإفطار
بوفيه
سعر الإفطار
يرجى التواصل مع الفندق للحصول على معلومات حول السعر
Cash