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Please inform Mercure Hotel Amsterdam West of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of EUR 40 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Wheelchair accessible room available on request, only accessible for 1 person per room. Our Shuttle bus is not available until further notice. To reach the hotel from Schiphol Airport, please use public bus 397 direction City Center. You will find bus 397 at bus platform B17. You can buy the tickets in the bus. We do apologize for the inconvenience caused. Lunch and dinner are available at the hotel at a surcharge. Please note that guests are required to show the credit card which has been used to make the booking, upon arrival. If this is not possible, guests should have an authorization form, signed by the credit card holder if he/she is not traveling along.