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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Ibis Melaka of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. MYR10 Tourism Fee is applied to Foreign Tourists, payable to hotel upon check in. This Tourism Fee is exempted for stays between 1 July 2020 to 31 December 2022.

Effective 1 January 2024, Foreign nationals entering Malaysia are required to fill in the Malaysia Digital Arrival Card (MDAC) via the Malaysian Immigration portal. It is prohibited to bring durian and mangosteen to the hotel.