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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Rixos President Hotel Astana of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Due to the coronavirus (COVID-19), this property has reduced reception and service hours. Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes. A negative coronavirus (COVID-19) PCR test result is mandatory to check in to this property. Guests under the age of 18 can only check in with a parent or official guardian. Please note that the spa facilities are available only for guests aged 16 and above. Please note that the opening hours of the Anjana Spa, bars, and restaurants are changeable. Upon visiting the Spa please have a hat, a swimsuit, and slippers with you. Please note that the spa facilities are available only for guests aged 16 and above. Please note that the opening hours of the Anjana Spa, POOL, bars, and restaurants are changeable. Upon visiting the Spa please have a hat, a swimsuit, and slippers with you. Сhildren only allowed to visit the SPA until 8pm, together with parents.