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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to the coronavirus (COVID-19), this property has reduced reception and service hours. Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). A damage deposit of EUR 150 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that the center of Hallstatt is a car-free zone. You need to park your car on the P1 parking outside the town, which can be reached through a tunnel. Additional costs apply (please see Parking Facilities). A shuttle service is provided for guests who park at and hold a valid ticket for P1 parking lot. It is free of charge and only available on arrival and departure. Please note that it cannot be guaranteed in which of the 3 historic buildings you will be accommodated, because requests for a specific building are subject to availability. Haus Stocker and Haus Seethaler have no elevator. They are a 3- to 5-minute walk away from the main building, where the breakfast room and other facilities can be found. Please note that smoking is strictly not allowed in guestrooms. A penalty fee of EUR 60 per incident will be charged.